City of Thomaston Prepares for Hurricane Isaias; Shares Outage
Reporting Guidelines and Safety Measures
THOMASTON, GA — As Hurricane Isaias approaches, the City of Thomaston, along with
Police, Fire, and Public Works crews, are all on standby to respond to storm impacts and restore
public services as quickly and safely as conditions allow.
Residents are encouraged to exercise caution, prepare now, and review the following critical
guidance regarding service restoration and safety procedures:
Reporting Outages & Call Volume Expectations
• Direct Outage Hotline: To report a power outage, please call 706-647-3145.
• High Call Volume & Patience: During severe storm events, the Thomaston Electric
Utility experiences high call volumes. Please be patient as our staff processes calls and
crews work diligently to restore services in the event of outages.
• DO NOT Call 911 for Power Outages: Emergency 911 lines must remain open strictly
for life-threatening emergencies, serious medical situations, and active hazards. Calling
911 for general power outage status delays critical emergency dispatching.
Restoration Priorities
Power restoration will be handled according to system integrity priority to ensure public safety
and efficient service recovery. Priority is assigned to:
1. Critical infrastructure (water/wastewater facilities, emergency medical facilities, public
safety operations).
2. Main distribution lines and substations that restore power to the largest number of
customers simultaneously.
3. Individual service lines and secondary tap lines.
Crew Safety & High-Wind Protocols
The safety of our linemen and city staff is paramount. Utility crews cannot operate bucket
trucks when sustained winds or wind gusts reach 25 mph or higher.
If severe winds cross this threshold, elevated line repairs will be temporarily paused until
conditions stabilize. Crew response will resume immediately once wind speeds drop below safet
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